Restructuring the Team Dynamics in an Innovative Health Equity and Technology Company

Industry: Health Technology

Background

The Organization is a dynamic force in the health equity sector, experiencing rapid growth while managing the intricacies of government, private, and community-based healthcare support. Through its innovative programs, the Organization is revolutionizing how healthcare services are delivered to communities, making significant strides in improving access and outcomes for underserved populations.

The Challenge

As a burgeoning health technology and services company committed to health equity, the Organization routinely faces complex and challenging environments. The expansion of the team, particularly its distribution across various locations, introduced complexities in maintaining cohesive team dynamics and a unified organizational culture amidst the pursuit of ambitious health equity goals.

The Solution

The transformative journey began with a multi-year partnership focusing initially on equipping the CEO and senior leaders with the mindsets needed for innovative cultural development. This foundational work laid the groundwork for extending cultural and team development efforts across the entire organization, aiming to cultivate a culture of collaboration, elevated performance standards, and mutual accountability.

Phase 1

Leadership coaching emphasized fostering team collaboration and empowerment, preparing leaders to guide their teams effectively.

Phase 2

The organization embarked on creating its unique Development and Performance Systems, involving employees in the development of Values, Team Competencies, Performance Measurements, and Feedback and Assessment Systems. This approach ensured the systems were deeply relevant and embraced by those they were designed to serve.

Phase 3

The initiative deepened with a 5-part series integrating the newly developed tools in safe, experiential settings, allowing teams to practice and refine their use of both Development and Performance Systems.

Outcomes

This comprehensive approach catalyzed personal and professional growth across the organization, aligning closely with the Collaborative's mission, vision, and goals. The initiative has become a cornerstone of strategic growth, enhancing company and team dynamics and refining the approach to impactful healthcare delivery. Objectively, intrinsic motivation scores saw an uplift of 15% across key psychological drivers: autonomy, competence, and connection.

Conclusion

The collaboration between the Organization and Liminal Partners underscores the transformative power of integrating leadership, team, and organizational development within a fast-paced and evolving sector. By focusing on these critical areas, the Collaborative has positioned itself for continued innovation and success, demonstrating the profound impact of nurturing leadership and team collaboration with practical, effective tools in the health equity and technology industry.